Refund Policy

✓ Refund Eligibility Conditions

All of the following must be true for your refund to be approved:

1. 1

   Request within 7 days

   Your refund request must be submitted within 7 days of your subscription activation date.

2. 2

   Fewer than 3 contact credits used

   You must not have viewed more than 2 phone numbers, sent more than 2 interests, or initiated more than 2 profile contacts using your premium credits.

3. 3

   No contact information downloaded or shared

   You have not downloaded, printed, or shared any member contact information obtained through the platform.

4. 4

   Account in good standing

   Your account must not be suspended, flagged, or under investigation for any policy violation, spam, or fraudulent activity.

5. 5

   First-time refund request

   Only one refund is allowed per account over its lifetime. If you have received a refund in the past, future subscriptions are non-refundable.

6. 6

   Not a promotional or discounted plan

   Subscriptions purchased at a special promotional price, via referral bonus, or gifted by an agent are not eligible for refund.

✗ Non-Refundable Situations

• • Subscription renewed (auto or manual) — only the most recent payment is eligible.
• • Request made after 7 days of purchase.
• • 3 or more credits used (phone views, interests, contacts).
• • Account permanently deleted by the user before refund is processed.
• • Refund requested due to finding a match — congratulations, but this is the intended outcome!
• • Technical issues caused by the user's own device, network, or browser.

Refund Process & Timeline